Politique de remboursement

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please log in to your account at https://account.movashopwl.com and submit a return request from your order. If you checked out with a phone number only (no email), please use the return link in your SMS order confirmation instead. Items sent back without first requesting a return will not be accepted.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union — Right of Withdrawal (14-day cooling-off period): If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery of the last item in your order, for any reason and without justification. Weekends and public holidays are included in this period. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. To exercise this right, please log in to your account at https://account.movashopwl.com and submit a return or cancellation request. If you checked out with a phone number only, use the link in your SMS order confirmation. We will refund the full price of the returned items including the standard outbound shipping cost. Return shipping costs are your responsibility unless the item is defective or incorrect. Refunds will be processed within 14 calendar days of receiving your return request or the returned items, whichever is later, to your original payment method.

Refunds: We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at tanermert0765@gmail.com.